FAQ

Why is the address of your warehouse not shown on the contact page?

Because we don’t think it is necessary.
When you make a purchase, we use reputable courier partners to securely and timeously deliver your purchase to your chosen address, both local and international. Our model is not premised on us being a walk-in facility.

Our staff know their stuff! We have ex-Dell, HP and IBM engineers and technicians looking after the refurbishment and testing of individual components. So, we feel we don’t have to upload videos and photos of our warehouse interior to show boxes and boxes packed with parts. We, however, have a collection point for those clients who wish to personally collect their orders.

Our model is simple: we stock our warehouse, you search for a part on our site (using Part # or Model #), we identify it from our stock, have it packaged and securely deliver it to you in the knowledge it’s the correct tested part.

Does Tekmart Africa ship globally?

Short answer, YES! via FedEx Global and DHL Express. They deliver only to physical addresses, not postal addresses.

International Orders:
We will quote you depending on the FedEx and DHL Express real-time rates. Their real-time shipping rates are integrated into our e-commerce platform. This means that before checking out, you should be able to have an idea of the real-time and firm shipping costs from RSA to your address (please note that there are exceptions—some destinations that Tekmart Africa will not ship to). If your destination is not listed when checking out, please contact Customer Care at 0861 711 712 (within RSA) / +2711 027 6793 (international). Alternatively, send a mail to Customer Care.

However, there are products that are not for export.
It is the sole and exclusive responsibility of the buyer to understand, verify, and comply with all export and re-export requirements relevant to any products purchased or received from Tekmart Africa.

How do I track my orders?

We do offer tracking. If you are ordering from our website, an email will automatically be sent to you when your order is shipped. All the courier companies we partner with MUST have end-user parcel tracking capabilities. This will mean that once your order leaves the warehouse and is picked by a partnering courier company, we will send you a tracking number (also called a Waybill Number) to track its progress on the journey to you.

This is through the convenient online tracking feature of their respective websites. This way, you’ll always know the location of your parcel as soon as it leaves us en route to you.

Do you do drop shipping?

Yes, we can ship to any address you specify. Please contact shipping@tekmart.co.za with your order number to request blind shipping for your order.

Are my purchases under warranty?

Yes. Every product is covered by our 1 (one) year Tekmart warranty (with a few exceptions).

What methods of payment are available for purchase?

Traditional EFT and all other modes processed by PayFast.

Can’t find your banking details on the site?

You would need our banking details only if you are buying from us. So, we have conveniently decided that the banking details should only be visible as the last step in your purchase process. You would need to be registered and logged in to perform this.

This will only be for those clients who elect to use EFT as their mode of payment. We prefer and advise clients to use PayFast; SA’s leading payment gateway. They are a payment processing service for South Africans and South African websites. They enable easy, secure, and instant transfer of money between online buyers and sellers.

How can I return a product?

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 14 days of the purchase date will be credited in the full amount (excluding shipping charges) provided goods are unused and are returned in the original condition.

Any claims for damaged orders or missing items must be received within 2 business days of receipt of the package.
In case following conditions are not met, Tekmart Africa reserves the right to charge a 15% handling fee or refuse the return.

Return Authorization Number must be clearly marked on the shipping box—return package must include a copy of the original invoice or sale receipt. Before returning the package, you need to contact our returns department to receive a Returns Authorization Number (number to be placed on the returning package).

Please mail your package in a prepaid, insured, traceable method to the address provided with your Returns Authorization Number.

Cancellations
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be cancelled. However, you can return the item for a refund. See our Return Policy.

How long does delivery take?

When you order from us, we will advise on when we would be shipping your parcel. It all depends on the product. We generally aim to get you your order in 1-3 working days, but it can take longer.

When items are in stock, and mostly are, we can arrange immediate booking of a collection by our preferred courier for ONC (Over Night Courier) service—within RSA; for international shipments, please refer to terms and conditions governing these.

After ordering, processing, and preparing your order, we will send you a tracking number that you can use to see where your goodies are.

Fast Delivery
Due to a large stockholding in our Alberton warehouse and ensuring all equipment is fully tested prior to going on our shelves, we are often able to deliver same or next day, depending on your location within RSA. In addition, if we don’t have exactly what you’re looking for here, we can access our wide network of trusted suppliers both locally and around the world to deliver your solution in only a few days, not weeks!

My product doesn’t work. What next?

If you received the wrong product, please contact your sales representative. If you made the purchase through our website, please contact our customer support. You can find specific contact information here.

Is Tekmart website safe?

Absolutely 100%.
Tekmart Africa chose Thawte TLS/SSL Security Certificates.
This means that our site uses a thawte SSL123 Certificate to offer secure communications by encrypting all data to and from the site. Thawte has checked and verified the site’s registered domain name.

That means that this information cannot be traced, intercepted, or used by unauthorized third parties. Your credit card information will not be kept in our system.

Can I collect my order from your collection point and pay cash?

Yes, you could. But we don’t advise on this.
Please note that we do NOT hold our stock at the collection address, so you will need to make us aware of the day and time you wish to collect.
We need an hour's grace to have the item(s) delivered from our warehouse to our collection point.

Does Tekmart have daily deals?

Yes, we do.
But you need to keep checking as often as possible as the deal products keep changing daily.
But they don’t disappear forever. Because we are a stock-holding company, these products might come back in stock at a later time with a different price. This is determined by our stock management algorithm that determines what product and when it should be offered as a deal.

What are these Tekmart Enterprise Weekly Deals (TEWD)?

These are deals specifically for our registered clients and maintenance companies. We will dangle a carrot, and if the deal is good enough, you will have 7 (seven) days, INCLUDING weekends, to make up your mind. We include the weekends because we believe it’s the best time to make those purchase decisions.

Do you sell PCs and components?

No.
We only do enterprise solutions. We, however, have our partner companies that will fulfill your PC and components.

Where does Tekmart source its products?

We have a portfolio of well over 5000 (SKUs) products from leading manufacturers, partners, and suppliers across the globe. We consistently provide a top-quality service to our new and existing clients across the globe.

Our Model is simple. With the support of the world’s leading OEMs, CMs, and Resellers, Tekmart Africa is able to offer the Server Enterprise market value that is simply unseen in the marketplace by offering OEM/Compatible Solutions at a fraction of Branded pricing. We have perfected our processes to better serve our clients by conducting hundreds of surveys through our media partners to find out what really helps our clients and how we can make that possible for every transaction.

Why does Tekmart Africa sell refurbished products?

Refurbished products offer great value to our customers. We are committed to providing high-quality equipment at a fraction of the price of new products. In today’s tough economic climate, we’re proud to help businesses and IT teams get top-tier technology without breaking the bank.

Our team of expert technicians rigorously tests each refurbished product to ensure it performs at its best. Whether new or refurbished, every product comes with our industry-leading 1-Year Warranty.

We stand behind every product we sell. If a refurbished item doesn’t perform like new, we won’t sell it—that’s our guarantee to you.

Learn more about why we offer refurbished products.

What are the benefits of buying refurbished IT gear?

Buying refurbished servers and IT equipment is a smart way to upgrade or expand your data center. The benefits include:

• Significant savings on cost without sacrificing quality.
• Helping the environment by extending the life of products.
• Finding refurbished equipment that’s compatible with your current hardware and software.

Plus, you’ll earn extra Planet Earth points by keeping a server out of an early grave! It’s a win for your budget and the planet.

Learn more about the benefits of refurbished assets.

Can we use our own shipping account during check-out when placing an order?

Absolutely!

When you place your order, simply select the "Customer Collection Point in Johannesburg" option at checkout and add your shipping account information. If there are any issues, one of our customer service representatives will reach out to you to assist.

Can I custom configure a refurbished product by Tekmart Africa?

Yes, you can!

We are happy to custom configure any system from our available stock parts, within technical limitations. Simply send us a mail, and our support team will get back to you promptly.

For your convenience, we offer products in both pre-configured and customizable variations. You can tailor your server to your exact specifications.

Please note that customizing a server or workstation may take a bit longer due to the upgrades involved. Rest assured, every part is rigorously validated before we finalize your custom solution. Only then will we apply our 1-Year Tekmart Replacement Warranty.

Still have another burning question?

Feel free to drop a quick message to our helpdesk or visit our Contact Us page for more assistance.