1804, 2020

How to negotiate a good software subscription agreement

T-Blog Editor/ April 18, 2020/ Contract negotiations and legal issues, Datacenter Infrastructure News, Expert Advise and Opinion, Industry News and Expert Advice

Reading Time-approximately: 11 minutesA big mistake IT execs make in negotiating software subscription deals is overbuying. Here are seven steps from ClearEdge Partners’ Rachel Annello that will lead to a better deal. By Linda Tucci Editor at Large -TechTarget –SearchCIO Published: 13 Mar 2020 Negotiating a software subscription agreement with a major vendor is a challenge for even the most sophisticated IT organizations.

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1902, 2020

Pin down these hardware service contract details

T-Blog Editor/ February 19, 2020/ Contracting and Legal, Data Center Hardware, Data Centre Servers, How-Tos and Other Useful Tips and Tricks

Reading Time-approximately: 3 minutesWhat are some tips you can share for a solid hardware support agreement? A server warranty won’t do much good when every second of downtime counts. Here’s how to hammer out a support agreement that addresses the particular needs of your company. Brien Posey Microsoft MVP – SearchDataBackup Published: 06 Apr 2018 The process of purchasing a server is relatively

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1902, 2020

service-level agreement (SLA)

T-Blog Editor/ February 19, 2020/ CIO Resources, Contracting and Legal, Engage the experts, Industry News and Expert Advice, Tech Definitions

Reading Time-approximately: 9 minutesHow do you resolve service-level agreement issues with your customers? A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. Posted by: Margaret Rouse WhatIs.com – TechTarget – WhatIs.com Contributor(s): Stanley Louissaint, Kate Brush What is a

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1902, 2020

What’s the difference between SLO vs. SLA?

T-Blog Editor/ February 19, 2020/ CIO Resources, Contracting and Legal, Datacenter Infrastructure News, Engage the experts, Tech Definitions

Reading Time-approximately: 3 minutesWhat are the most important criteria to include in an SLA? Often used interchangeably, the terms SLO and SLA are not the same. Find out the key attributes of each and why each is important for managing service providers. By Steven Kirz Managing Director – Pace Harmon – SearchCIO Published: 14 Dec 2018 A service-level agreement is a contract between

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