What is meant by uptime and downtime in SLAs?

Tekmart Infrastructure SecurityTeam/ July 29, 2023/ Best practices for data center operations, Cloud computing, cloud SLA (cloud service-level agreement), Computer Storage Hardware, Data center facilities, Data Center Hardware, Data Center Hardware Terminology, Data Center SLA Metrics, Data center systems management, Data Centre Hardware Equipment Technical Resources, Datacenter Hardware Trends, Datacenter Infrastructure News, Expert Advise and Opinion, Industry News and Expert Advice, IT compliance and governance strategies, Simple definitions to know, Tech Definition Updates, Tech Definitions

Reading Time-approximately: 2 minutesIn computing, uptime is a measure of how long a computer or service is on and available. Downtime is the measure of how long it is not available. Services measure uptime as a percentage of total time. By Gavin Wright What is uptime? Uptime tells users how long a computer or service has been available. Historically, uptime was mainly a measure

Read More

Uptime and availability: Making sense of supplier SLAs

Staff Writer/ February 28, 2021/ cloud SLA (cloud service-level agreement), Data Center SLA Metrics, Data center systems management, Datacenter Infrastructure News, Expert Advise and Opinion, Industry News and Expert Advice

Reading Time-approximately: 4 minutesEnterprises need to read the fine print of supplier service-level agreements (SLA) or risk finding themselves caught short during downtime incidents. By Stuart Burns The IT industry is awash with credible metrics that are used to measure performance, efficiency, resiliency and a load of other important infrastructure characteristics that are routinely used and abused by suppliers in their marketing materials.

Read More

Set accurate service-level agreement metrics

Staff Writer/ February 28, 2021/ Batting for Tech in the Covid-19 Times, Data Center SLA Metrics, Datacenter Infrastructure News, Expert Advise and Opinion, Industry News and Expert Advice, Leadership and strategic planning

Reading Time-approximately: 3 minutesSLAs do no good collecting dust in an office drawer, nor are penalties effective. Make sure your SLA fits with the business’ present and future needs. By Clive Longbottom Plenty of service-level agreements (SLAs) promise the world because there’s little to no accountability. When internal IT departments accept service-level agreement metrics, the penalty for failure is usually a slap on the wrist

Read More