Reading Time-approximately: 3 minutesAn incident response team is a group of IT professionals in charge of preparing for and reacting to any type of organizational emergency. By Wesley Chai and Sarah Lewis An incident response team is a group of IT professionals in charge of preparing for and reacting to any type of organizational emergency. Responsibilities of an incident response team include developing a
Reading Time-approximately: 5 minutesWhat’s in a name? Parse the true differences between a CERT, a CSIRT, a CIRT and a SOC, before you decide what’s best for your organization. By Ed Moyle CERT, CSIRT, CIRT and SOC are terms you’ll hear in the realm of incident response. In a nutshell, the first three are often used synonymously to describe teams focused on incident response, while the last typically
Reading Time-approximately: 2 minutesA cookie is information that a Web site puts on your hard disk so that it can remember something about you at a later time. By TechTarget Contributor Updated by: Tekmart Enterprise Support Team More technically, it is information for future use that is stored by the server on the client side of a client/server communication. Typically, a cookie records your preferences when using a particular site. Using the Web’s
Reading Time-approximately: 4 minutesAs CIOs make the move to the cloud, they first must ensure they have the budget to do so. Here, we’re diving into the pre-migration, migration and post-migration costs to consider. By John Burke Most CIOs are still in the process of migrating workloads from on-premises data centers into IaaS environments, whether it’s to get strategic and take IT out
Reading Time-approximately: 3 minutesCloud providers now offer NAS compatibility, which gives another option for NAS backup. Know what to expect when exploring NAS backup for cloud options. By John Edwards NAS systems are designed to provide reliable, redundant backup capabilities. As a result, simultaneous storage and backup failures are rare. However, it is not impossible. When a crisis strikes, such as a fire, natural
Reading Time-approximately: 5 minutesThere are three major cloud service models: software as a service (SaaS), infrastructure as a service (IaaS) and platform as a service (PaaS). By Linda Rosencrance There are three major cloud service models: software as a service (SaaS), infrastructure as a service (IaaS) and platform as a service (PaaS). Cloud service pricing models are categorized into pay per use, subscription-based
Reading Time-approximately: 4 minutesEven if you already moved a few workloads to the cloud, it’s never too early to start looking at where you are going and never too late to make a change. See if IaaS or SaaS is the right service model for your organization. By Brian Kirsch Once you decide to move to the cloud, the next step is determining
Reading Time-approximately: 6 minutesLearn how load balancing in the cloud differs from a traditional network traffic distribution, and explore services available from AWS, Google and Microsoft. By Stephen J. Bigelow To understand the value and behavior of load balancing, consider a visit to your local bank. If only one teller is available, every customer must rely on the services of that one teller,
Reading Time-approximately: 7 minutesCloud users must select a cloud abstraction layer that meets their business requirements. Consider factors such as level of control and security when choosing SaaS, PaaS or IaaS. By Stephen J. Bigelow Public clouds provide an array of services and capabilities intended to support computing as a utility. But not all cloud services are the same. Cloud users can implement
Reading Time-approximately: 3 minutesVoice of the customer (VOC) is the component of customer experience that focuses on customer needs, wants, expectations and preferences. By Sarah Amsler In most businesses, the quality of customer experience is a key differentiating factor against competitors. Therefore, deploying a VOC program is important for ensuring that customer input is requested and valued. To determine the VOC, an organization analyzes indirect
What is COVID-19?
On 31 December 2019, the World Health Organization (WHO) reported a cluster of pneumonia cases in Wuhan City, China. ‘Severe Acute Respiratory Syndrome Coronavirus 2’ (SARS-CoV-2) was confirmed as the causative agent of what we now know as ‘Coronavirus Disease 2019’ (COVID-19). Since then, the virus has spread to more than 100 countries, including South Africa.
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