voice of the customer (VOC)-a tech explanation

Staff Writer/ June 28, 2021/ Batting for Tech in the Covid-19 Times, Datacenter Infrastructure News, Expert Advise and Opinion, Industry News and Expert Advice, Tech Definitions, Technical Explanations, Voice of the customer (VOC)

Reading Time-approximately: 3 minutesVoice of the customer (VOC) is the component of customer experience that focuses on customer needs, wants, expectations and preferences. By Sarah Amsler In most businesses, the quality of customer experience is a key differentiating factor against competitors. Therefore, deploying a VOC program is important for ensuring that customer input is requested and valued. To determine the VOC, an organization analyzes indirect

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