1902, 2020

What’s the difference between SLO vs. SLA?

T-Blog Editor/ February 19, 2020/ CIO Resources, Contracting and Legal, Datacenter Infrastructure News, Engage the experts, Tech Definitions

Reading Time-approximately: 3 minutesWhat are the most important criteria to include in an SLA? Often used interchangeably, the terms SLO and SLA are not the same. Find out the key attributes of each and why each is important for managing service providers. By Steven Kirz Managing Director – Pace Harmon – SearchCIO Published: 14 Dec 2018 A service-level agreement is a contract between

1402, 2020

Interactive Voice Response (IVR)

T-Blog Editor/ February 14, 2020/ Industry News and Expert Advice, Tech Definitions/ 0 comments

Reading Time-approximately: 4 minutesHow does your organization use IVR systems? Posted by: Margaret Rouse WhatIs.com Contributor(s): Karolina Kiwak Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides the appropriate responses in the form

0902, 2020

converged data center

T-Blog Editor/ February 9, 2020/ Data Center Hardware, Datacenter Infrastructure News, Tech Definitions/ 0 comments

Reading Time-approximately: 2 minutesMargaret Rouse WhatIs.com – TechTarget – WhatIs.com Contributor(s): Meredith Courtemanche A converged data center, also called a homogeneous data center, is one in which the hardware and software components were purchased from a single vendor. A converged data center can be compared to a heterogeneous data center, in which individual servers, storage, networking, virtualization, operating systems, management tools and applications

0902, 2020

open data center

T-Blog Editor/ February 9, 2020/ Data Center Hardware, Tech Definitions/ 0 comments

Reading Time-approximately: 2 minutesMargaret Rouse WhatIs.com – TechTarget – WhatIs.com Contributor(s): Stephen J. Bigelow An open data center is an IT facility that employs a clearly defined and standardized set of hardware and software products designed to make the data center interoperable with other IT facilities. Ultimately, open data centers should be able to work together seamlessly to form a federated cloud. The