VMware vSphere Essentials Plus Kit
Details
VMware products are region specific. Contact our sales consultants on 0861 711 712 (within RSA) for your specific VMware products' need. Alternatively email our support team and our consultants will get back to you promptly.
Why you should add virtualization software.
Virtualization makes it possible to run multiple operating systems on the same server, at the same time. More simply put, virtualization simplifies your tough IT environment. VMWare is the industry leading virtualization platform. The vSphere Essentials Plus Kit provides server virtualization and consolidation plus business continuity. It increases IT flexibility and scalability. This kit allows users to save on IT hardware costs while reducing IT footprints and simplifying management efforts.
License Details:
| Overview: |
Server virtualization and consolidation plus business continuity |
| Centralized Management: |
vCenter Server Essentials |
| License Entitlement: |
3 servers with up to 2 processors each |
| Features: |
vSphere Hypervisor, vMotion, Cross Switch vMotion
High Availability
Data Protection
vShield Endpoint
vSphere Replication |
Compare Support (worldwide)
| Feature |
Basic Support |
Production Support |
| Hours of Operation: |
12 Hours/Day
Monday–Friday |
24 Hours/Day
7 Days/Week
365 Days/Year |
| Length of Service: |
1 or 3 Years |
1 or 3 Years |
| Product Updates: |
Yes |
Yes |
| Product Upgrades: |
Yes |
Yes |
| Method of Access: |
Telephone/Web |
Telephone/Web |
| Response Method: |
Telephone/Email |
Telephone/Email |
| Remote Support: |
Yes |
Yes |
| Root Cause Analysis: |
Available only with Business Critical or Mission Critical Offering |
Available only with Business Critical or Mission Critical Support Offering |
| Access to VMware Discussion Forums and Knowledge Base: |
Yes |
Yes |
| Max Number of Technical Contacts per Contract: |
4 |
6 |
| Number of Support Requests: |
Unlimited |
Unlimited |
Target Response Times:
Critical (Severity 1)
Major (Severity 2)
Minor (Severity 3)
Cosmetic (Severity 4) |
4 business hours
8 business hours
12 business hours
12 business hours |
30 minutes or less: 24x7
4 business hours
8 business hours
12 business hours |
Business Hours:
North America
Alaska, Hawaii
Latin America
Europe, Middle East, Africa (EMEA)
Asia, Pacific Rim
Japan (APJ)
Australia/New Zealand |
Monday - Friday
6 a.m. to 6 p.m. (local time zone)
6 a.m. to 6 p.m. (PST/PDT)
9 a.m. to 6 p.m. (local time zone)
7 a.m. to 7 p.m. (GMT/GMT+1)
8:30 a.m. to 8:30 p.m. (Singapore Time)
8:00 a.m. to 8:00 p.m. (JST)
7 a.m. to 7 p.m. (Sydney AET) |
Monday - Friday
6 a.m. to 6 p.m. (local time zone)
6 a.m. to 6 p.m. (PST/PDT)
9 a.m. to 6 p.m. (local time zone)
7 a.m. to 7 p.m. (GMT/GMT+1)
8:30 a.m. to 8:30 p.m. (Singapore Time)
8:00 a.m. to 8:00 p.m. (JST)
7 a.m. to 7 p.m. (Sydney AET) |
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